BEFORE YOU REACH OUT
Are we able to answer some questions?
Can I become your UGC creator?
Can I become your UGC creator?
Love this. Yes, we're always looking!
If you make content (even casually), we want to hear from you. No follower minimum. Just real people showing how NOCTELLE™ fits into their spooky nights.
Email hello@shopnoctelle.com with "UGC" in the subject line and a link to your socials, and a portfolio, if you have one.
If it's a fit, we'll send the details!
Where's my order?
Where's my order?
The second your order ships, we email you a tracking link. Check your inbox (and your spam folder).
Orders leave our warehouse within 1–2 business days, and delivery usually takes 5–8 business days from there.
Still nothing after that window? Email us as soon as possible at hello@shopnoctelle.com with your order number.
Can I change my address or cancel?
Can I change my address or cancel?
If it hasn't shipped yet. YES.
Email us at hello@shopnoctelle.com as fast as you can with your order number and the change.
Once it's left the warehouse we can't touch it.
What's your return policy?
What's your return policy?
IMPORTANT, udělat s GPT
Do you offer wholesale or bulk orders?
Do you offer wholesale or bulk orders?
We do. If you run a shop and want to stock NOCTELLE, email us at hello@shopnoctelle.com with "Wholesale" in the subject line and roughly how many units you're thinking. We'll take it from there.
Reach Out!
Hello! Please get in touch with us through our email hello@shopnoctelle.com or use the contact form below!
Customer support usually answers within 24 hours.